The MHS PFAC is a team of people made up of hospital staff and community advisors.
Together, these individuals work to ensure that MHS delivers quality and evidence-based patient centered care.

Memorial Health System
Sara Boyd – MHS Senior Director of Operations and PFAC Co-Chair
Dr. Steve Schwarting – MHS Board Member
Harold Courtois – MHS Hospital Administrator
Angie Johnson – MHS Chief Nursing Officer
Wendy Klosterman – MHS Volunteer and PFAC Advisor
Haley Jones – MHS Director of Marketing and Development
Amanda Fitzgeralds – MHS Director of Senior Life Solutions
Tanya Rader – MHS Director of Infection Control and Quality
Cindy Vermillion – MHS Risk Manager

Community Advisors
Cassy Wilson – PFAC  Co-Chair
David Walters – PFAC Advisor
Lindsey Brummer – PFAC Advisor

Community Advisors are required to attend six meetings per year, and serve a minimum one-year term with the opportunity to serve additional terms.

Examples of what advisors are asked to do include:

• Identify local patient and family health care needs.
• Provide feedback on current processes at the hospital and affiliates.
• Discuss new ideas on how to improve the quality of care.
• Promote awareness of opportunities and key healthcare resources to the community.
• Generate ideas for programs and/or education to benefit patients, family members, and caregivers.
• Enhance ongoing collaboration and cooperation among healthcare providers, patients, and families.
• Participate in the development and planning of items such as patient and family satisfaction initiatives, new facilities, and facility renovation.

As part of the application process, selected applicants may be asked to interview with members of PFAC.  The council will approve advisor selections together.  It is important that PFAC has the best representation to fulfill its mission.